Western Michigan Association of Fire Chiefs
and
Kent County Fire Chiefs
P R E S E N T
Step Up and Lead
with Retired Deputy Chief Frank Viscuso
Friday, September 24
8:00AM - 2:30PM
$30 Per Person
Continental Breakfast and Lunch Provided
Boulder Creek Golf Course
5750 Brewer Ave NE
Belmont, MI 49306
6 Fire Inspector CEUs Approved!
Based on his best-selling book STEP UP AND LEAD, Chief Viscuso will touch on the following areas:
Leading in Today's World
This is a passionate talk about why we need strong leadership in today’s world – more than ever before.
Leadership Skills
Most of the problems many leaders and people in management positions encounter can be directly attributed to poor or ineffective people skills.
Customer Service
This portion of the full day seminar includes a discussion on how and why we must provide exceptional service. Chief Viscuso shares stories of exception service that we can all learn from.
Frank Viscuso, Deputy Fire Chief (ret.)
Frank Viscuso served the Town of Kearny, New Jersey (Hudson County) for twenty-seven years before retiring at the rank of Deputy Chief. He is the author of 6 books including Amazon bestsellers Step Up and Lead, Step Up Your Teamwork and The Mentor. Chief Viscuso is a highly sought after, internationally recognized speaker who has the ability to move people to action. Over the past decade he has spoken to hundreds of audiences on many topics that include leadership, team building, and customer service. Frank travels throughout the United States and Canada providing leadership and team development training for emergency service workers, sales teams, U.S. Armed Forces, the healthcare industry, small businesses, and large corporations (including Exxon/Mobil). Frank has provided Keynotes at West Point Military Academy and various Universities and has been chosen to be a Keynote speaker for FDIC International in 2021. His seminars and speeches are designed to introduce people to the top traits associated with leadership and to equip them with the skills they will need to lead, inspire, and motivate their teams. Every organization’s culture is either created by design or default. Creating a culture of exceptional service does not happen by accident. Chief Viscuso connects with his audiences through his passionate and often humorous delivery. His highly motivational seminars are designed to equip people with the necessary skills they will need to excel in their chosen field. His proven theories, methods and techniques will help your organization provide exceptional customer service and make a great impression on the people they connect with on a daily basis.
